Terms & Conditions

Welcome to Pyraking Pyramids View Hotel.

These Terms and Conditions apply to reservations made through our official booking website and to the use of accommodation and related services provided by Pyraking Pyramids View Hotel. By making a reservation, the guest confirms that they have read, understood, and accepted these Terms and Conditions.

1. Reservations

All reservations are subject to availability and confirmation.

Guests are responsible for providing accurate information when making a reservation, including their full name, contact details, number of guests, and any other information requested during the booking process.

The person making the reservation must be legally authorized to make the booking and is responsible for the reservation and the guests included in it.

A reservation is considered confirmed once a booking confirmation has been issued through our booking system.

2. Rates and Payment

Room rates are displayed during the booking process and are subject to the conditions of the selected rate plan.

The total price, applicable taxes, fees, payment requirements, and any other applicable charges will be displayed during the booking process or in the booking confirmation.

Depending on the selected rate, payment may be required in advance, upon arrival, or according to the payment schedule shown at the time of booking.

Where payment at the property is permitted, payment may be made using accepted payment methods available at the hotel.

Guests are responsible for reviewing the final price and payment conditions before confirming their reservation.

3. Cancellation and Modification

Cancellation and modification conditions depend on the rate plan selected at the time of booking.

Flexible, non-refundable, promotional, and other rates may have different cancellation, modification, prepayment, and no-show conditions.

The cancellation policy displayed during the booking process and included in the booking confirmation forms part of these Terms and Conditions.

Non-refundable reservations may not be eligible for a refund in the event of cancellation, modification, or no-show, except where otherwise required by applicable law or expressly agreed by the hotel.

Guests are strongly advised to review the cancellation conditions carefully before completing their reservation.

4. Check-In and Check-Out

Standard check-in time is from 2:00 PM.

Standard check-out time is by 11:00 AM.

Our reception is available 24 hours a day, allowing guests with confirmed reservations to arrive late at night or during the early morning hours.

Early check-in and late check-out are subject to availability and may incur an additional charge.

Guests may be required to present a valid passport, national identification document, or other legally acceptable identification at check-in.

5. Number of Guests and Room Occupancy

The number of guests staying in a room must not exceed the maximum occupancy specified for the room.

All guests staying at the property must be properly registered where required.

Additional or unregistered overnight guests may not be permitted without prior approval from the hotel and may be subject to additional charges.

Children must be accompanied and supervised by a responsible adult.

6. Guest Conduct and Property Rules

Guests are expected to behave respectfully toward other guests, hotel staff, neighbors, and the property.

Excessive noise, disruptive behavior, illegal activities, or behavior that threatens the safety, comfort, or privacy of others is not permitted.

Smoking is not permitted in rooms or areas designated as non-smoking.

Guests are responsible for any significant damage or loss caused intentionally or through negligence by themselves or members of their party. Where permitted by applicable law, reasonable repair or replacement costs may be charged.

7. Housekeeping and Guest Privacy

Daily housekeeping is available upon request.

Guests who would like their room cleaned should inform reception.

For the privacy and security of our guests, housekeeping staff will not normally enter an occupied guest room unless cleaning or another service has been requested or permission has been provided, except where entry is reasonably necessary for safety, security, maintenance, emergencies, or legal requirements.

8. Breakfast and Hotel Facilities

Breakfast is normally served from 8:00 AM to 11:00 AM.

Operating hours and availability of hotel facilities and services may occasionally change due to operational, maintenance, safety, or other circumstances.

Guests are welcome to contact reception for current information and assistance.

9. Airport Transfers

Private airport transfer services may be arranged upon request and are subject to availability and separate charges.

Guests requesting an airport transfer should provide accurate flight details, arrival or departure information, a reachable WhatsApp or telephone number, the number of passengers, and relevant luggage information.

The hotel is not responsible for delays caused by airlines, immigration procedures, baggage handling, traffic, road closures, weather conditions, or other circumstances outside its reasonable control.

Where possible, our transportation team will adjust arrangements according to updated flight information.

10. Tours, Transportation and Additional Services

Private tours, professional guides, transportation, activities, and other travel-related services may be arranged upon request.

Unless specifically stated otherwise in a written quotation or confirmation, entrance tickets, meals, personal expenses, gratuities, and optional activities are not included in tour prices.

The exact inclusions, itinerary, price, vehicle, guide language, and other arrangements are those stated in the guest's confirmed quotation or booking.

Tour schedules and itineraries may need to be adjusted because of attraction opening hours, traffic, security measures, weather, official restrictions, or other circumstances outside the hotel's reasonable control.

11. Entrance Tickets and Third-Party Services

Entrance tickets to archaeological sites, museums, attractions, and other venues are not included unless expressly stated in the confirmed service.

Some additional services may be provided by independent third-party providers. While the hotel may assist guests with arranging these services, the relevant provider remains responsible for the operation of its service, subject to applicable law.

12. Airport, Traffic and Travel Delays

Travel times in Cairo and Giza can vary considerably due to traffic, security measures, road closures, public events, and other circumstances.

Any estimated journey time provided by the hotel is an estimate only.

Guests are responsible for allowing sufficient time when travelling to airports, railway stations, bus stations, tours, appointments, and other time-sensitive destinations.

13. Personal Belongings

Guests are responsible for taking reasonable care of their personal belongings during their stay.

Any loss or theft should be reported to reception as soon as possible so that the hotel can provide reasonable assistance.

Nothing in these Terms excludes or limits any responsibility that cannot legally be excluded or limited under applicable law.

14. Special Requests

Special requests, including preferred room location, bed configuration, views, early check-in, late check-out, decorations, and other preferences, are subject to availability unless specifically confirmed in writing.

We will always make reasonable efforts to accommodate guest requests but cannot guarantee requests that have not been expressly confirmed.

15. Force Majeure and Circumstances Beyond Our Control

Pyraking Pyramids View Hotel will not be responsible for failure or delay in providing a service where this results from circumstances beyond its reasonable control, subject to applicable law.

Such circumstances may include severe weather, natural disasters, governmental actions, security restrictions, transportation disruption, utility interruption, public emergencies, or similar events.

Where reasonably possible, we will assist affected guests and seek an appropriate practical solution.

16. Website Information

We make reasonable efforts to ensure that information, photographs, room descriptions, facilities, rates, and other content displayed on our website are accurate and up to date.

Minor changes may occur from time to time due to maintenance, renovations, operational requirements, or updates to services.

Obvious technical, typographical, or pricing errors may be corrected where permitted by applicable law.

17. Privacy and Personal Data

Personal information submitted through our website or during the booking process is handled in accordance with our Privacy Policy and applicable data protection requirements.

Information may be processed by service providers necessary to operate the booking, payment, communication, and accommodation services.

Please refer to our Privacy Policy for further information.

18. Applicable Terms

The conditions displayed for the specific room, rate plan, cancellation policy, payment policy, and additional service at the time of booking form part of the guest's agreement with the hotel.

If a specific confirmed booking condition differs from a general provision in these Terms and Conditions, the specific condition applicable to that reservation will normally govern that particular matter, subject to applicable law.

19. Changes to These Terms

Pyraking Pyramids View Hotel may update these Terms and Conditions from time to time.

The version applicable to a reservation will generally be the version in effect when the reservation is made, except where a change is required by law or otherwise lawfully applicable.

20. Contact Us

If you have any questions regarding your reservation, these Terms and Conditions, airport transfers, tours, or other hotel services, please contact Pyraking Pyramids View Hotel.

Our team will be pleased to assist you before and during your stay.